Our Guarantee & Warranty - Hadley Chimney Tampa

The Hadley Chimney Tampa Guarantee

Since 2003, we’ve built our reputation in Tampa on a simple idea: you should be able to see exactly what we did and know exactly what you paid for. Our guarantee is the 365-Day Done Right Promise. If a repair isn’t done right, we make it right, and that’s backed by a written guarantee on every single repair we complete. If a repair fails within 365 days, we come back and fix it free. No fine print, no prorating, no “we’ll take a look when we can.” We also hand you a written price before any work starts, every time. That’s not a promotion. It’s how we’ve operated for over two decades, and it’s the only way Cory Mitchell will run a chimney company in Tampa.

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What’s Covered

• Workmanship on every repair. Every repair we perform, from a cracked flue tile to a full gas fireplace service, carries a written guarantee for 365 days. If it fails, the second visit is free.
• Parts and materials we actually trust. We use DuraFlex flexible liner systems, HeatShield ceramic repair compound, Gelco, Olympia Chimney, Famco, and Copperfield chimney accessories. These aren’t budget brands we found on a clearance rack; they’re what chimney pros rely on for repairs that hold up to Tampa’s humidity and heat.
• Cleanup as part of the job. A chimney sweep generates dust, soot, and debris. Our technicians protect the area around your fireplace and leave your home as clean as we found it. If we leave soot on your carpet, we didn’t finish the job.
• On-time arrival with live tracking. Through the Relay Visibility Guarantee, you get live arrival tracking so you know exactly when our technician is pulling up. Not a four-hour window. Not a “sometime between noon and whenever.”
• Honest, written pricing before work begins. You’ll have a written price in hand before a single tool comes off the truck. No surprise charges at the door. No “we found something extra” after the fact unless you’ve approved it in writing too.
• Photo documentation of every job. Before-and-after photos come with every visit, not just the big jobs. If we say your flue was dirty, you’ll see the before photo. If we say it’s clean now, you’ll see the after photo. You never have to take our word for it.
• A live person when you call. We answer the phone 24/7 with a real human being. No answering service runaround, no callback queue. If you call (850) 790-3475 at 3 a.m. worried about a chimney smell, you’ll talk to a person who can help.

Our Satisfaction Promise

Here’s how the 365-Day Done Right Promise actually works if something goes wrong. You call us. A live person answers. You tell them the repair isn’t holding up. We schedule the return visit at no cost to you. Our technician comes back, diagnoses what failed, fixes it, and leaves you with a written record of what was done. No arguing, no “that’s normal wear and tear” deflection, no making you feel like you’re asking for a favor. If we messed up, we own it. That’s the whole point of a written guarantee at every single repair, and that guarantee is good for 365 days from the date the work was completed. Cory Mitchell has been doing this since 2003, and he’s never once had to explain why a customer shouldn’t be taken care of. He’s too busy scheduling the return visit.

What we ask of you is simple: if something feels off, call us sooner rather than later. A small issue caught early is easier to fix than a big one ignored for six months. And that free second visit isn’t a limited-time offer. It’s standing company policy, and it always will be at Hadley Chimney Tampa.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. We’re licensed and insured, which means if a technician gets hurt on your property or something unexpected happens during a job, you’re not left holding the bill. That matters more in chimney work than people realize. Ladder work, rooftop access, dealing with live gas lines on fireplace repairs: all of it carries real risk. Our background-checked, uniformed technicians are trained for those conditions, and our insurance covers the rest. When we put our name on a written guarantee, we’re not just promising to do the work, we’re putting the legal and financial backing of a properly credentialed company behind that promise. That’s the difference between a handshake and a guarantee. We give you both.

Frequently Asked Questions